fostering the humanistic practice of medicine publishing personal accounts of illness and healing encouraging health care advocacy

Please Try Your Call Again Later

“All of our service representatives are busy. Please try your call again later.”

On the first day that our local health system allowed medical staff to call in to schedule vaccine appointments, the demand quickly overwhelmed the phone lines. The plan was to open up scheduling by phone starting at 8:00 a.m., and I called as soon I could, only to be greeted by the message above after a few rings. I continued calling the rest of that morning, and eventually the line didn’t even ring before going straight to the recording. We later learned that the call center received over 5,000 calls in the first hour—no wonder I couldn’t get through! 

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A Real Family?

A few years ago, a Chicago-area fertility clinic ran a series of radio ads at the same early hour each morning. For weeks, I woke to a woman’s energetic voice cutting through the fog of my semiconsciousness, announcing her gratitude to the center’s reproductive specialists. “Without them,” she proclaimed brightly, “my baby wouldn’t have my blue eyes and my husband’s wide smile.”

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Vials of Hope

Is it my imagination, or is everyone talking about silver linings these days? By now I’ve heard the phrase spoken so many times in so many different contexts that I’ve begun to expect it as an explanation whenever people mention a COVID-related restriction in their lives. In the midst of despair, misfortune, or even just plain frustration, they find something positive that offers them comfort. I truly admire such vision. Where they see soft, white clouds floating overhead, I see grey ones, spiked with danger—a herd of elephants stampeding across a leaden sky.

But now the vaccine has come along, and even I am beginning to feel optimistic. Reading the eligibility requirements in my state’s plan for phased distribution last month, I saw right away that I did not fall into Phase 1A. Next would be Phase 1B, including (among others) those at increased risk for serious illness. Fortunately, I thought, I suffer from none of the underlying health conditions described in that category.

Or at least I didn’t think I did.

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“The Worst Mistake of My Life”

Before stepping into Jasmin’s room, I slathered my hands with cold Purell and began the mundane ritual of donning my PPE. The smell of alcohol filled my nostrils as I grabbed a gown and the paper bag containing my N-95 mask and face shield. Like a seasoned soldier preparing for battle, I put on my gear with ease. With my gloves glued to my skin by sanitizer, I rapped on Jasmin’s door, asking permission to enter.

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Q&A: The COVID-19 Vaccine

“How are you surviving the COVID-19 pandemic?”

Lately, this is my new opening question with patients who come for a routine office visit. As a cardiologist in a community-hospital setting, I see mostly elderly patients.

When I ask my patients this question as they sit on the exam table wearing their brightly colored masks, they usually answer, “I don’t go out much. When I do, I wear a mask and practice social distancing.”

In recent weeks, they’ve begun asking me questions–about the COVID-19 vaccine. Having just received the vaccine myself, I can describe the experience firsthand.

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My First Psychiatry Patient

When I met my first psychiatry patient, Samuel, he greeted me with a broad, mischievous grin and an elbow bump (COVID being at large). I started off my patient interview by asking him some general questions about his personal details, his main complaint, and his medical history.

He believed that he was the god of the moon. Besides holding this grandiose delusion, he had hardly slept for several days and felt an irresistible urge to chop as much wood as possible. This so-called manic episode caused his family to admit him to the psychiatric hospital. He mentioned often that he felt overwhelmed by pressure and judgment from his family and smoked cannabis to cope with stressors in his life. I imagined that Samuel and many other psychiatric patients over the ages must have felt that way, when their illnesses set in and they were forced to face the double-edged sword of stigma and psychosis.

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Hope for Mastery Again

Breaking my vow that I would not check my work email during my desperately needed vacation, I peeked at my phone. Sometimes, anxiety about the unknown is worse than reality. Scanning my messages, one subject line made me pause: “Your COVID Vaccination Date.” I clicked and read further. I was assigned a day, time, and place to receive the Moderna COVID-19 vaccine. Oddly, I felt nothing. No excitement, trepidation, relief, sense of history-in-the-making. Nothing.

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Waiting for the Answer

It’s tricky—the balance between deserving, needing, and entitled. Who gets the vaccine first? Who gets it last? What part of the decision is privilege. What part experimental.

I am a noncompromised age-qualifying mental health counselor who has worked remotely, from the confines of my home. I am not a high-risk-by-exposure candidate, unless I want to be. I have remained masked and distant throughout the pandemic. What are my response and responsibility to having an invitation to be at the front of the line?

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The Shot

Excitement. A little bit of fear. Some confidence, too. But most of all, fellowship.

Around me, spaced a careful six feet apart, are tables along with other scrub-clad men and women who work in the hospital, each of us perched on the edge of our seats, listening to a masked nurse explaining vaccination procedure. 

There is no doubt this is a momentous occasion, an opportunity for protection against an unruly pandemic. But it is also a reminder how many of us have been facing down this demon, gliding silently past one another, expressions unreadable as we carry on about our work. We are doctors and nurses and scrub techs and lab techs and cleaners and food service, and we are all, every day, in this fight together. Why is that so easy to forget?

When I chose medicine, I believed I had picked an uncontroversial way to help people. I did not anticipate the waves of science deniers, the people who wanted nothing to do with facts, or the misinformation campaigns that would sweep across social media. (What was social media?) Those voices can be loud, the arguments draining. Some days I forget how many of us are still here,

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