Please Try Your Call Again Later

“All of our service representatives are busy. Please try your call again later.”

On the first day that our local health system allowed medical staff to call in to schedule vaccine appointments, the demand quickly overwhelmed the phone lines. The plan was to open up scheduling by phone starting at 8:00 a.m., and I called as soon I could, only to be greeted by the message above after a few rings. I continued calling the rest of that morning, and eventually the line didn’t even ring before going straight to the recording. We later learned that the call center received over 5,000 calls in the first hour—no wonder I couldn’t get through! 

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