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Every month More Voices invites readers to contribute short nonfiction prose pieces of 40 to 400 words on a healthcare theme.



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Judy Fleishman ~

The people I work with don't want to be called heroes.

Don't misunderstand me. I am a psychologist and medical educator in a family-medicine residency that serves a diverse, multilingual immigrant population. I work with healthcare providers of all stripes--family-medicine residents and attending physicians, medical receptionists, medical assistants, case workers and clinic managers. My colleagues are profoundly dedicated, talented, hardworking, flexible, creative and compassionate. They absolutely want to do everything they can to help patients during the COVID-19 pandemic.

These folks typically work in primary care. Under normal circumstances, they help patients to navigate their lives and take ownership of their bodies and their health.

My colleagues treat hypertension and diabetes, bring babies into the world and shepherd their long-term patients through the last stages of life.

These healthcare workers don't see their everyday work as heroic, and it won't be seen as such by those who like to crown “heroes,” but I know that their daily work, their chosen work, involves much real heroism.

Be that as it may, right now they can’t do their chosen work--because, ironically, they're facing an emergency in which their patients need them more than ever.

Now they have been deployed to work in our community hospitals, treating large numbers of rapidly deteriorating COVID-19 patients. No one is to blame for this state of affairs; it's essential and important work. But my coworkers are being sent to do work that they never asked to do.

They are not people who enlisted in the Army or joined disaster-relief efforts. Now they see their patients, who are often people of color, suffering far more illness and death than others. They see patients’ family members exploding in rage and despair because they cannot be with their hospitalized loved ones, whom they may never see alive again. They are seeing dead bodies lining the hospital halls because there's no room in the hospital morgue. They worry for themselves and for their own family members.

From hearing them express their thoughts and feelings in personal conversations, support groups and structured-reflection groups, I've learned this important truth: When we thank them for being heroes, sometimes it just makes them feel worse.

Heroes are people idealized for their courage and noble qualities, for choosing to put the welfare of others before their own, for doing good for the sake of doing good. All of these qualities imply a sense of agency and choice.

The people I work with never wanted to be heroes. They don't feel proud of the work they're now doing. They don't feel able to do a good job, because our knowledge of and tools for fighting this disease are inadequate. They feel angry and terrified and powerless.

Calling them heroes makes them feel ashamed of having these feelings. It leaves them feeling deeply misunderstood, and sometimes very alone. It makes them feel bad that they, in fact, don't want to be doing this work--and that showing up under duress and doing their very best in an impossible situation isn’t good enough.

They do deserve all of our thanks for making such significant sacrifices. But instead of calling them heroes, perhaps we should be saying: “We’re so sorry. We’re sorry that you are so understandably feeling depleted and discouraged. And we're sorry that you have no choice about whether or not to work, because you need your paycheck or need to complete your training or are committed to returning to serving your patients when all this is over."

Or perhaps we should simply bow down in prayer, sharing our pain and our powerlessness--and our hope that, someday soon, peace and solace will come to us all.

About the author:

Judy Fleishman, a psychologist, is director of behavioral science and leadership development at the Tufts University family-medicine residency at Cambridge Health Alliance in Malden, MA, and an assistant clinical professor at Tufts University Medical School. "I don't consider myself a writer. But the anguish and anger I felt while bearing witness to my colleagues' experiences on the front lines compelled me to write this piece."

Story editor:

Diane Guernsey


# Ronna Edelstein 2020-05-21 16:51
Judy, thank you for your beautiful essay. The word "hero" has always bothered me; it is used so much that it has almost lost its meaning. The caregivers on the frontline are human beings being asked to do things they never before imagined doing. They are people like the rest of us, but their skills put them in special circumstances that most of us will never fully understand. Maybe we need a new word for these people, but I see them, respect them, and value them as dedicated individuals doing extraordinary work in unprecedented situations. Thanks to all of them!
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# Karen Laing 2020-05-20 08:49
Thank you for sharing. I just saw a NYT video that showed workers slumping in the presence of the evening parades and what you've shared so well illustrates the complexity of emotions that workers are living with. I do think those who are witnessing the work of healthcare providers want to participate in this collective experience. I don't know that we can find a single slogan but as someone who has served as a patient advocate and as someone who provides tools to prevent burnout, it's a hopeful moment if we can connect with this heart of vulnerability that lives with both patient and provider. I wish we could encapsulate a message that doesn't read as "thank you for fixing" or "thank you for saving" but instead, "thank you for walking this with me." We in many ways are unveiling what has always been true. Those that take care of us are inseperable from those that need care, as Saki Santorelli has described.
I am so glad you're doing the work of witnessing and holding these complexities.
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# Judy Fleishman 2020-05-20 09:30
I love that phrase, thank you for walking with me, Thank you
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# Karen DeBonis 2020-05-20 06:34
Thank you for sharing this perspective. Thank you to your team for their sacrifices. I'm so sorry for their struggles.
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# Sharon Dobie 2020-05-20 00:11
This. Exactly. I am so sorry. I honor them for showing up and I understand the feelings. Thank you and them. And I am so sorry,
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# Andrea Gordon 2020-05-19 22:08
Beautifully put Judy. Thank you for speaking for so many, and doing it so eloquently.
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