When the phone rang at 3:00 a.m., as I reached out my hand to answer it I knew the call was bringing bad news. On the other end of the line, I heard my dad’s croaky, Parkinsonian voice stammer,”Rozzie, I’m so cold. Come here and help me; I can’t reach the blanket to cover myself.” It seemed like forever before he was able to squeeze out the additional information that he’d called the front desk at the assisted-care facility where he lived, but Jose, the night attendant, had said he was alone and couldn’t leave the desk, even for a few minutes.
I told my dad I’d take care of the problem, dialed the front desk number, and listened to Jose explain that the other night attendant had left for an emergency, and he was under strict orders to never leave the desk unattended.